Refund Policy

1. General Policy​

• Kanda Construction & Development provides custom residential construction and remodeling services. Because construction services involve scheduling, labor, materials, and third-party costs, all payments are handled according to the terms of the signed contract.

• Refunds are not automatic and are governed by California law and the provisions below.

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2. Deposits

• Deposits are used to cover pre-construction costs, including but not limited to:

  • Project planning and scheduling

  • Design coordination

  • Permit preparation

  • Administrative setup

• Deposits are non-refundable once work has commenced, including any pre-construction or administrative services.

• Deposits may be refundable only if no work has begun and cancellation occurs in writing within the time period allowed by the contract.

Note: In California, contractor deposits may not exceed the legal maximum allowed by law.

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3. Progress Payments

• Progress payments are tied to completed phases of work as outlined in the contract.

• Payments for work already performed are non-refundable.

• If a project is canceled before completion, the client remains responsible for:

  • All work completed to date

  • Materials ordered or delivered

  • Subcontractor costs incurred

  • Permits, fees, and inspections paid on the client’s behalf

 

4. Materials & Special Orders

• Materials that are:

  • Custom-ordered

  • Special-order

  • Fabricated to specification

  • Non-returnable by the supplier

  are not refundable under any circumstances.

• Refunds for unused, returnable materials (if any) are subject to:

  • Supplier return policies

  • Restocking fees

  • Handling and administrative costs

 

5. Change Orders

• Change orders are non-refundable once approved and executed.

• Any additional costs incurred as a result of a change order are the responsibility of the client.

 

6. Project Cancellation by Client

• If the client cancels the project:

  • Cancellation must be submitted in writing

  • The client will be invoiced for:

    • Work completed

    • Materials ordered

    • Labor scheduled or performed

    • Any non-recoverable costs

  • Any remaining balance after costs are applied may be refunded at the company’s discretion.

 

7. Company-Initiated Cancellation

• If Kanda Construction & Development must cancel a project due to circumstances beyond its control or as permitted by the contract:

  • Any refundable balance after deducting completed work and incurred costs will be returned to the client within a reasonable time.

 

8. Refund Processing

• Approved refunds will be issued using the original method of payment, unless otherwise agreed.

• Processing time for refunds is typically 10–21 business days after final accounting.

 

9. Disputes

• Any disputes regarding payments or refunds shall be resolved in accordance with:

  • The terms of the signed contract

  • Applicable California laws and regulations